Terms and Conditions

Terms and Conditions

Please read these terms and conditions carefully before using our services.

Contents

Definitions

It clarifies the meanings of the terms used in the document, such as "Bill of lading" and "parcel".

Shipping document data

Specifies the data that the shipper must provide to the service provider to facilitate the shipping process.

Parcel inspection and security procedures

It explains the measures taken by official authorities in the event of cargo inspection, such as the security forces and the police.

Confirmation of the shipping statement

The liability of the sender for any incorrect data that may result in fines or penalties is determined.

Packaging and packaging

Emphasize the responsibility of the sender to pack the parcel well to ensure its safety during transportation.

Discarded parcels and abandoned shipment

It specifies the procedures to be followed in the event that the consignee does not receive the shipment.

Parcel return procedure (undelivered parcels)

Specifies the steps to be followed to retrieve parcels in case of inability to deliver them.

Trademarks and intellectual property

It deal with the protection of trademarks and intellectual property rights.

Data protection rights

It clarifies the rights of users to access, correct, erase, restrict and object to the processing of their personal data.

Terms of exchange and return

It specifies the cases when it is possible to return or exchange products, the conditions that must be met for this.

Shipping and payment fees

It specify how the shipping fee is calculated, how to pay, and the sender's liability in case of non-payment by the addressee.

Claims

Specifies the procedures to be followed to file claims in the event of loss or damage to the shipment.

Customer service

It shows how to communicate with the company to submit complaints and suggestions.

General provisions

It includes additional provisions such as the liability of the company in the event that the goods are not received at the specified time and place.

Returns and Cancellation

Returns

  • The consumer can return the product in the event of a defect or damage to it, or if it does not conform to the specifications mentioned.
  • There may be a specific time period for the return, such as 3 days from the date of receipt of the product.
  • The product must be in its original condition, with all original labels and packaging.

Replacement

  • The consumer can exchange the product for another similar or alternative product, with payment or refund of the price difference.
  • There may be conditions for replacement, such as the product is in good condition and has not been used.

Cancellation

The consumer has the right to cancel the order before shipment, and in some cases after delivery to the representative.

Return methods

  • The consumer can deliver the returned shipment to the delivery representative.
  • The Deliverist representative may send an SMS with a link to deliver the shipment.

Cashback

  • The amount paid may be refunded by the same payment method (cash or network).
  • The amount may be transferred to the customer's account in case of cash on delivery.
  • Refund may take 7-14 business days, depending on the bank.

Claims procedure

  • Deliverist must be notified in writing of any loss, damage or delay in the shipment within 7 days of receipt of the shipment or from the date the delivery was supposed to take place.
  • A survey may be required by Deliverist to evaluate the claim.